Maintenance Policy
Standard Maintenance Policy
0 %
of current product price
First year maintenance is required with all new product purchases
0 %
of current product price
For each consecutive year on or before the anniversary date of the original purchase order
0 %
of current product price
Maintenance can be reinstated up to 90 days past the maintenance expiration date
Terms
- Maintenance agreement is valid for 12 months from date of purchase.
- Fixes and patches will be provide free of charge to all valid/current maintenance/support contracts.
- Maintenance period will begin when invoice is issued, unless it is explicitly stated differently on the invoice.
- The above percentages are applied to the actual purchase price of the software. If quantity or corporate discounts were applied to a purchase then the maintenance will be based on the unit price of the software after discount.
- Peer Software, Inc. reserves the right to change pricing and discounts at any time. Please consult with a sales representative for additional information regarding the above pricing and policies.
- Phone and email support is provided 9:00 am – 5:00 pm (Monday – Friday), with the exception of all major holidays.
- If purchased from a reseller, first line support is provided by the reseller.
Policy for customers without a valid maintenance contract
No phone or email support will be provided
