Partners & Maintenance Policy

Official Partners

Strategic Partners

netapp partner logo   autodesk partner logomicrosoft partner logonewforma logoScality

Reference Customers

Maintenance Policy


of current product price

First year maintenance is required with all new product purchases


of current product price

For each consecutive year on or before the anniversary date of the original purchase order


of current product price

Maintenance can be reinstated up to 90 days past the maintenance expiration date


  • Maintenance agreement is valid for 12 months from date of purchase.
  • Fixes, patches, and upgrades (to equivalent new versions) are provided free of charge to all valid/current maintenance/support contracts.
  • Maintenance period will begin when invoice is issued, unless it is explicitly stated differently on the invoice.
  • The above percentages are applied to the actual purchase price of the software. If quantity or corporate discounts were applied to a purchase then the maintenance will be based on the unit price of the software after discount.
  • Peer Software, Inc. reserves the right to change pricing and discounts at any time. Please consult with a sales representative for additional information regarding the above pricing and policies.
  • Phone and email support is provided 9:00 am – 5:00 pm (Monday – Friday), with the exception of all major holidays.
  • If purchased from a reseller, first line support is provided by the reseller.

Support and maintenance policy without a valid maintenance agreement

  • No Phone and Email Support will be provided.
  • Upgrades to the latest version will be treated as new purchases.