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Maintenance Policy

First year maintenance is required with all new product purchases
:
25% of current product price
 
For each consecutive year on or before the anniversary date of the original purchase order
:
25% of current product price
 
 

Maintenance Reinstatement
Maintenance can be reinstated up to 90 days past the maintenance expiration date
:
35% of current product price

Term

  • Maintenance agreement is valid for 12 months from date of purchase.
  • Fixes, patches, and upgrades (to equivalent new versions) are provided free of charge to all valid/current maintenance/support contracts.
  • Maintenance period will begin when invoice is issued, unless it is explicitly stated differently on the invoice.
  • The above percentages are applied to the actual purchase price of the software. If quantity or corporate discounts were applied to a purchase then the maintenance will be based on the unit price of the software after discount.
  • Peer Software, Inc. reserves the right to change pricing and discounts at any time. Please consult with a sales representative for additional information regarding the above pricing and policies.
  • Phone and email support is provided 9:00 am - 5:00 pm (Monday – Friday), with the exception of all major holidays.
  • If purchased from a reseller, first line support is provided by the reseller.


Support and maintenance policy without a valid maintenance Agreement

  • No Phone and Email Support will be provided.
  • Upgrades to the latest version will be treated as new purchases.